Frequently Asked Questions

These are some of the most common question about Our services. If your question isn't answered here, contact us for help.

What help is available for customers?

We operate customer service via email at sales@moneycounters4u.com and also via Live Chat. We can also answer any queries sent in the mail. Please visit the contact page for the address details to send your query to.

Is your website secure to purchase products through?

Moneycounters4u.com uses 128bit SSL encryption to ensure that any customer information entered is secure. A padlock symbol is displayed to show that the credit card information you are entering is encrypted. If you would like further details about how this technology works to encrypt data please send us an email at sales@moneycounters4u.com .

What is your policy regarding customer data?

Customers' data is fully encrypted. We do not hold credit card details. Any other data, such as customer addresses, are kept fully secure and are not shared with any 3rd parties or individuals.

Question: How is delivery made?

Orders, which are made before 3pm on any working day, are processed on the same day and will be delivered the next working day. Any orders placed after 3pm on any working day will be processed the following working day and delivered the next working day thereafter. A working day is classified as any day except Saturdays, Sundays and Bank Holidays.

Can my money counter be delivered to an address of my choosing?

Orders made via our website can be delivered to an address of a customer's choosing. At the point of checkout, you will be asked for your billing address to verify your card details. You will be given the option, however, to enter in the address details for where you want your money counter to be delivered.

Can I be specific about the delivery time of my money counter?

Our money counters are delivered by a 3rd party courier and as such we have no control over delivery time other than the specific day that it will be delivered on. You can contact the delivery company to try and arrange for a more specific window for your money counter to be delivered in, if you wish.

What happens if my money counter arrives in a bad state?

It is the customer's responsibility to check delivered items in the courier's presence to check for damage so it can be noted on the delivery sheet. We cannot guarantee that we will be able to replace a money counter if you do not sign the delivery sheet as having received a damaged item. This is important so that we can claim money back from the courier company for having damaged the goods in transit.

What is the protocol for informing you about having received a faulty or wrong money counter, or if one of my products is missing?

 

Problems such as these need to reported within 48 hours of delivery.

What should I do if my delivery does not turn up?

You need to inform us of a non-delivery within five days of the expected delivery date for us to accept liability.

How do I send back damaged, or incorrectly received, money counter to you?

Please email us immediately at sales@moneycounters4u.com, it might be the item is not damaged and we need to talk you through how to set the item up. If the item received is different to the item ordered, please also email so that one of our customer services team can you contact you.

How long can I expect to wait for a refund or exchange of a returned money counter?

We aim to process returns and refunds within 2 working days of having received them. In some circumstances, this may be extended.

I have forgotten to include a reference number with the money counter I returned, what happens now?

Unreferenced packages received are subject to processing delays. Please return goods with full customer and order information, including invoices.